Support

Common questions

01Where is my order?

Open Orders from the top bar to see live status. Once a dispensary marks an order ready, you will get a notification — pickup windows are held for the time you selected.

02A dispensary changed or cancelled my order

Menus sync from each store's own system, so stock can move between the moment you order and the moment staff pick it. A dispensary may refuse or cancel an order for any reason. Note that the platform does not offer returns or refunds — see the Terms of Use.

03My promo code did not apply

Offers can carry a minimum or maximum spend, a product restriction, or an expiry. The cart shows the reason a line is not discounted directly beneath it.

04Why can I not add anything to my cart?

Browsing is open to everyone, but a cart needs an account so a dispensary knows who is collecting. Creating one takes a phone number and about a minute.

05A store I know is missing

A location is only listed once it is live, stocked and has opening hours set. If a store you expect is missing, it is usually one of those three.

06How do I delete my account?

Ask us below and we will close it. Order records tied to state tracking rules have to be retained for a set period — everything else goes.

Write to us

For anything about a specific order, include the order number and the dispensary — it gets you an answer faster.